Returns and Exchange Policy

Your satisfaction matters to us.

1. Eligibility

You may request a return or exchange within 3 days of delivery for:

  • Incorrect size
  • Defective/damaged product
  • Wrong item sent

In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled. . Items must be unused with original tags and packaging.


2. How to Request

Email us at contact.36x@gmail.com with your order number, issue details, and photos if applicable.

Once confirmed by the Customer Experience Team, a pick up request would be raised from our end at the address where the item was delivered.

Mail Us

3. Refund/Exchange Process

After receiving the items back in our Warehouse, the Customer Experience Team would perform a final audit of the returned item, and the refunds/exchanges would be initiated on the same day.

  • Refunds are processed via original payment method within 7–10 business days.
  • Exchanges are dispatched after item verification.

Note: 

  • No returns for discounted or sale items, unless defective.
  • Gift cards/vouchers are non-refundable.



To return your order, you will need to log in to your account and follow the steps:

  • Go to 'Orders'
  • Click on the return button next to the product you want to return.
  • Select the reason for return from the dropdown.
  • Select the mode of return as reverse pick up or self shipping.
  • In case your pin-code is serviceable for a reverse pick-up, kindly confirm the address and contact number.
  • Click on the acknowledgment box and submit your return request.

Start with the customer – find out what they want and give it to them.